Frequently Asked Question

Why is my printer not showing up?
Last Updated 4 years ago

When a new printer is connected to your computer, it doesn't always show up immediately in the print destination in Chrome or other programs and your print preview screen may look something like this:


If you click the drop-down arrow in the Destination area (which is beside Save as PDF in the previous image), it will show a list of more frequently-used printers. Again, if the printers are new they may not show up on this as well:


In this second image, you can see the options for two since-removed printers, Save as PDF, and Save to Google Drive. From here, you can click on "See More..." and it will bring up a listing of every device you're set up to print to:


As you can see, there can be a lot of different printers on this list depending on how sharing is set up on the devices. However, the printers that we have installed for you will be labeled by their 4-digit code on the Owens Printing label on the device, typically followed by a location such as "5710 - PLE COPY ROOM LEFT" or "5656 PHS TEACHER WORKROOM". Clicking on the desired printer from here will select this printer and Chrome will start to add this printer to your default destination listing or the drop-down list in the second picture. You may have to scroll down on the list to find the printer, but it should typically be there.

If you're still unable to find your printer, feel free to open a ticket at or by emailing us at [email protected] and we will be glad to give you a hand in this.

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